Shopping Guide

How to Shop

Add items to cart
Add items to your cart by clicking on the Add to Cart button for each item you want to buy.

Confirm cart contents
Once you've added everything you want to your cart, click the View Cart button. On this page, confirm the contents of your cart, and then click Check Out.

Check out
You will be prompted to log in or create an account, or check out as a guest. Choose the option you desire and follow the steps that appear.

Payment Method
Paypal, Credit card, Debit card

Confirm order details
You will receive an order confirmation email after completing the checkout process. Please ensure all details are correct, and contact us if there are any problems or questions.

Receive items
The last step is waiting to receive your order. Depending on the shipping option selected, this may take some time. Once you receive your items, enjoy! Again, if there are any problems with your order, please don't hesitate to contact us and we'll do our best to help fix the issue. Happy shopping!

Attention
As we are based in Auckland, all the stocks are already in NewZealand.However, please note that the products on our website are sold in other shops, and although we do our best to keep them in stock, there may be occasions when an item you have ordered is actually sold out due to a difference in stock.

Shipping Methods and Costs

Urban area tracked courier (non-signature) $5 : Flat rate: NZ $5.00

Free shipping if total purchase value exceeds NZ $70.00.

*NZ ONLY

Rural area tracked courier (non-signature) $10 : Flat rate: NZ $10.00

Free shipping if total purchase value exceeds NZ $70.00.

*NZ ONLY

Pick Up (appointment essential / North Shore, Auckland) $0 : Flat rate: NZ $0

You will be contacted by e-mail to arrange the pickup date, time and location.

Tax

Item prices do not include tax. Taxes will be added on checkout.

Tax rates by country are listed below.
Country Tax
New Zealand GST: 15%
Tax(GST)-inclusive price

GST Number: 111-541-043

SmoothPens Point

About SmoothPens Points

SmoothPens Points can be used to pay for purchases made on the SmoothPens.com website.
You'll earn one SmoothPens point for every whole $10 you spend.
You can use accumulated SmoothPens Points to pay for purchases made on the SmoothPens.com website at the rate of $1 for every one SmoothPens Point redeemed.

Note:
SmoothPens Points cannot be transferred to other rewards points programs.
SmoothPens.com is unable to convert SmoothPens Points to cash under any circumstances.
SmoothPens Points cannot be exchanged for rewards points from other companies.
SmoothPens Points can only be used to pay for purchases made on the account where they accumulate and are applied. They cannot be transferred to another account.

Expiration Date of SmoothPens Points
The expiration date of SmoothPens Points is one year from the latest date that you have acquired points. If you make additional purchases on SmoothPens.com, or acquire more points before they expire, the expiration date for all of your points will be extended to a year from that new purchased/points acquired date. Note that all of your points will be invalid after it expires.

The expiration date of SmoothPens Points is one year from the latest date that you have acquired points.

System Requirements

Internet Browser

Windows: Microsoft Edge, Firefox, Google Chrome

Mac macOS 10.15 or higher: Safari, Firefox, Google Chrome

iPad iOS 12.0 or higher: Safari

Android Tablet 6 or higher: Chrome

Cookies
Internet browser must be set to accept cookies from ocnk.com.
SSL
SSL

This website uses SSL to send and receive data safely over the internet.
SSL is a data encryption system used to protect your privacy.